Returns & Exchanges

Return Policy

We at Bootani Unipessoal Lda, located at R. Encosta da Falperra 61, 3º D 4715-165 Braga, Portugal with the Tax ID nr PT516939777, accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase.

If you wish to exchange a product, regardless of the reason for it, you must return it and do the new order separately.

All items must be returned in perfect condition, unused, and with the original packaging with tags still attached. We are unable to offer an exchange or refund on items that are damaged, worn or not in their original packaging. Items return due to any BOOTANI related issue, will be exchanged at our expenses

Bootani Unipessoal Lda reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Bootani Unipessoal Lda. will seek to recover from the customer all costs or any fees incurred. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse

Returning or exchanging your order

Please click here to download the returns form. Print it, fill it in and send with your return.

Returns must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn.

Returns from countries outside of Europe EEA (European Economic Area) must be arranged by us. To know the rates we provide please contact us at info@bootanikids.com