Exchanges & Returns

How It Works

To request an exchange or return, please contact us within 14 days from the shipping date of your order.

In order for us to process your request as quickly as possible, please include the following information in your email:

- Order number
- Whether your request is for an exchange or a return
- The item(s) you wish to return
- In case of an exchange, the requested replacement item(s) and/or size(s)
- Collection Service (Optional): We offer a collection service for your convenience, at a variable cost, depending on your location. If you choose this service, please inform us of the preferred collection date and full pickup address

Stock Availability (Exchanges)
Please note that all exchanges are subject to stock availability.Once we receive your request, we will confirm availability and reply as soon as possible. If you do not receive a response within 72 business hours, please resend your request and remember to check your spam/junk folder.

Collection Service (Opcional)
We will provide a return shipping labelThe label must be printed by the customer and securely attached to the outside of the package containing the returned items.

Self-Managed Returns
If you prefer to return the items using your own shipping method, please send the package to our return address.

Inspection & Processing
Once the returned items arrive at our warehouse, they will be inspected and verified to ensure they meet our return conditions. After approval, we will proceed with either:the dispatch of the replacement item(s), or the refund, depending on your requestPlease note that in the case of an exchange, an additional shipping fee will apply for sending the new item(s).To help us handle your request as efficiently as possible, we kindly ask you to include all the details listed above when contacting our customer support.

Privacy Policy

1. RIGHT TO INFORMATION

According to Portugal's Act on the Protection of Personal Data, the processing of data needs to be carried out in a transparent manner, respecting the privacy of your users. Personal data can only be collected for specific and legitimate purposes, and only after obtaining the unambiguous consent of the user. You must also provide the user with specific information including your identity, the purpose of the data processing, any other recipients of the data, etc.

2. OBJECTIVE

The data which you provide to Bootani Kids Lda, located at R. do Barreiro 233, 4755-230 Barcelos, Portugal, Tax ID PT518051838, has the objective of allowing us to manage our commercial relationship, enquiries and/or orders, payment, facilitate information and/or requested services and at the same time undertake advertising and commercial prospection related to the sector of fashion and textiles. The advertising actions may be carried out using any media including telephone calls, messages, SMS, MMS and electronic mail.

3. USER'S CONSENT

The sending of data, through the use of any of the electronic forms on this website or electronic mail messages indicates the agreement of the sender to the use of the data included in the communications indicated. This data will not be made available to third parties. The user guarantees that the information supplied to Bootani Unipessoal Lda is true and agrees to communicate any modification of the information. The account holder of the data must be 18 or over. Except in the fields which expressly indicate the contrary, the information required on personal data is voluntary, and will have no negative effect on the quality or quantity of the services requested. The lack of information in the fields marked as obligatory or the supply of incorrect data makes it impossible for Bootani Unipessoal Lda to supply the services selected, deal with your requests, supply the information required or comply with or execute the sales contract of products requested.

4. RIGHT OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION

You can, free of charge and at any time, exercise your right to access, rectify, cancel or oppose the use of your personal data, in writing accompanied by a copy of proof of identity, sent to Bootani Kids Lda, located at R. do Barreiro 233, 4755-230 Barcelos, Portugal, or to the email address: info@bootanikids.com.

5. SECURITY

Bootani Unipessoal Lda maintains all the levels of security of the protection of your data according to the existing legislation and establishes all the technical media at their disposal to avoid the loss, misuse, alteration, unauthorised access and theft of the data supplied by you to the web site. However, we must inform you without prejudice that the security measures in place on the internet are not inviolable. With respect to any doubts you have or controversy arising from our privacy policy, please contact us at Bootani Kids Lda, located at R. do Barreiro 233, 4755-230 Barcelos, Portugal, or to the email address: info@bootanikids.com.