Exchanges & Returns

How It Works

To request an exchange or return, please contact us within 14 days from the shipping date of your order.

In order for us to process your request as quickly as possible, please include the following information in your email:

- Order number
- Whether your request is for an exchange or a return
- The item(s) you wish to return
- In case of an exchange, the requested replacement item(s) and/or size(s)
- Collection Service (Optional): We offer a collection service for your convenience, at a variable cost, depending on your location. If you choose this service, please inform us of the preferred collection date and full pickup address

Stock Availability (Exchanges)
Please note that all exchanges are subject to stock availability.Once we receive your request, we will confirm availability and reply as soon as possible. If you do not receive a response within 72 business hours, please resend your request and remember to check your spam/junk folder.

Collection Service (Opcional)
We will provide a return shipping labelThe label must be printed by the customer and securely attached to the outside of the package containing the returned items.

Self-Managed Returns
If you prefer to return the items using your own shipping method, please send the package to our return address.

Inspection & Processing
Once the returned items arrive at our warehouse, they will be inspected and verified to ensure they meet our return conditions. After approval, we will proceed with either:the dispatch of the replacement item(s), or the refund, depending on your requestPlease note that in the case of an exchange, an additional shipping fee will apply for sending the new item(s).To help us handle your request as efficiently as possible, we kindly ask you to include all the details listed above when contacting our customer support.

Cookies Policy

1. INFORMATION ON COOKIES

The acceptance of this privacy policy means you consent to the use of the cookies on this website, by Bootani Kids Lda, located at R. do Barreiro 233, 4755-230 Barcelos, Portugal, Tax ID PT518051838 as described below:

What is a cookie? A cookie is a small text file that a website places in your PC, phone or any other device, with information on your navigation on the site. Cookies are necessary to make navigation easier and more comfortable and do not harm your computer. Although this document uses the term "cookies" given that it is the main method of storing information used on this web site, the "local storage" (temp files) is also used to the same ends as cookies. In this sense, all the information included in this section also applies to "local storage".

Why are cookies used on this web site? Cookies are an essential part of the way our web site functions. The main objectives of our cookies are to improve your navigating experience. For example, cookies help us to identify who you are (if you are registered on our site), to remember your preferences (language, country etc.) during your navigation and for future visits, to manage your shopping cart, allow you to make your purchases etc. The information compiled by the cookies also allow us to improve our web site through the estimation of quantities and use patterns, the adaptation of the site to the individual interests of the users, improved search speeds etc.

What are cookies NOT used for? We do not store any sensitive personal information such as your address, passwords or credit card details in the cookies which we use. Nor do we use cookies to address publicity to our users in accordance with their site navigation neither by ourselves nor third parties.

Who uses the information stored in the cookies? The information stored in the cookies on our web site is used exclusively by us, Bootani Kids Lda, located at R. do Barreiro 233, 4755-230 Barcelos, Portugal, Tax ID PT518051838 with the exception of Google Analytics, which is used and managed by Google and ourselves for statistical objectives, and the cookie for payment operations analysis, which is exclusively generated when a purchase is made and is analysed by an external company with the objective of offering sufficient guarantees on the payment operations made.

Can the use of cookies be deactivated? Yes, cookies can be deactivated. However if you choose this option you may not be able to access certain parts of the site, it may cause less efficient navigation and some of our services will be not be used to full advantage. If you prefer to restrict, block or erase the cookies from this web site you can do this through the modification of your browser. Although each browser may be different, the configuration of cookies is normally carried out in the "Preferences" or "Tools" menu. For more details on the configuration of cookies, see your browser "Help" menu.