Exchanges & Returns

How It Works

To request an exchange or return, please contact us within 14 days from the shipping date of your order.

In order for us to process your request as quickly as possible, please include the following information in your email:

- Order number
- Whether your request is for an exchange or a return
- The item(s) you wish to return
- In case of an exchange, the requested replacement item(s) and/or size(s)
- Collection Service (Optional): We offer a collection service for your convenience, at a variable cost, depending on your location. If you choose this service, please inform us of the preferred collection date and full pickup address

Stock Availability (Exchanges)
Please note that all exchanges are subject to stock availability.Once we receive your request, we will confirm availability and reply as soon as possible. If you do not receive a response within 72 business hours, please resend your request and remember to check your spam/junk folder.

Collection Service (Opcional)
We will provide a return shipping labelThe label must be printed by the customer and securely attached to the outside of the package containing the returned items.

Self-Managed Returns
If you prefer to return the items using your own shipping method, please send the package to our return address.

Inspection & Processing
Once the returned items arrive at our warehouse, they will be inspected and verified to ensure they meet our return conditions. After approval, we will proceed with either:the dispatch of the replacement item(s), or the refund, depending on your requestPlease note that in the case of an exchange, an additional shipping fee will apply for sending the new item(s).To help us handle your request as efficiently as possible, we kindly ask you to include all the details listed above when contacting our customer support.

Pago

En la tienda online de BOOTANI, Bootani Unipessoal Lda, ubicada en R. Encosta da Falperra 61, 3º D 4715-165 Braga, Portugal, registrada con el NIF PT516939777, tiene las siguientes opciones de pago:

Tarjeta de crédito a través de VISA / Mastercard / AMEX / Apple Pay

Nuestro sistema acepta las principales tarjetas de crédito: Visa, Mastercard y American Express.

Al seleccionar esta opción, se le dirige a una página segura, donde se le pedirá que introduzca los datos de su tarjeta de crédito, con total seguridad.

Paypal

Al seleccionar esta opción, se le dirige a una página segura, donde se le pedirá que introduzca los datos de su tarjeta de crédito, con total seguridad.